Whether you are coming for an hour or an entire day, we want you to enjoy your Four Seasons spa experience fully. Here are some tips to assist you:
ARRIVAL
Please plan to arrive at least 30 minutes before your treatment time – just five or ten minutes if you are having a nail or hair service – so that you may change, enjoy our spa facilities and complete a health questionnaire. If you are arriving from your guest room, please feel free to wear your bathrobe.
PERSONAL COMFORT
We will provide you with a locker where you may store your clothes. Each locker has a digital keypad, allowing you to select your own code. We will also provide you with a luxurious robe and slippers to wear within the Spa. Undergarments may be worn during treatments if you prefer. All of our therapists are skilled in proper draping procedures to ensure complete comfort and privacy.
VALUABLES
Please do not bring valuables to the Spa. We are not responsible for lost or stolen articles. Before leaving for the day, please check that you have not left any personal items behind in your locker or in the pockets of your bathrobe.
SPA AMENITIES
Our locker rooms are generous in size and include lounge seating, pre-treatment relaxation areas, steam rooms and showers. Our showers feature the finest organic shampoo, conditioner and body wash. Grooming areas are fully stocked with amenities such as shaving cream, disposable razors, Q-tips, deodorant, face and body lotion, hair gel and hair spray.
AGE POLICY
Guests must be a minimum of 16 years of age to use the Spa’s facilities.
PRIVACY AND QUIET
With tranquillity in mind, we require that mobile phones and electronic devices be turned to silent mode and be used discreetly while at the Spa. To respect the privacy of others, no photographs, videos or other social media recordings are allowed inside our spa facilities.
FACIALS
If you are having a facial, you may wish to remove your make-up before your treatment to allow your spa therapist more time to care for your skin. (Eye make-up remover is provided in the women’s locker room). We recommend that men do not shave for at least two hours before a facial.
MEDICAL NEEDS
Kindly inform us of any special or medical needs that require additional attention. If you are pregnant, or have specific medical conditions, some treatments are not recommended. If you are unsure, please ask.
SPA AND SALON RESERVATIONS AND CANCELLATIONS
For maximum convenience and flexibility, we recommend that you schedule your spa sessions in advance of your visit. Appointments may be guaranteed with a credit card, room or confirmation number. As we reserve your appointment time especially for you, please provide 24-hour advance notice should you need to change or cancel your appointment. No-shows and guests who cancel less than 24 hours before an appointment time will be billed for the full price. Late arrival for any service will limit the length of treatment.
GRATUITIES
In appreciation of outstanding service, gratuities may be given at your discretion.