- Health and Safety
- Kani Spa maintains enhanced sanitation standards to ensure your safety. Your temperature will be checked, and you will be required to fill in a health questionnaire before a treatment. Our spa employees will be wearing face masks during the entire treatment.
- Peace and Privacy
- Please help us maintain the peace and privacy of The Serengeti Kani Spa by keeping noise to a minimum and refraining from using mobile devices while on the spa premises.
- Reservations and Cancellations
- Advance bookings are recommended. Because all appointments are individually scheduled, a minimum of four hours’ notice is required for changes or cancellations. No-shows or cancellations without adequate notice will be charged in full.
- Medical
- Please let us know at the time of booking if you are pregnant or have any special/medical needs that require additional attention.
- Your Appointment
- We recommend arriving at least 15 minutes before your appointment to allow time to relax, change and use the steam room. We provide robes, slippers and disposable undergarments for your comfort; our therapists are also highly skilled in draping procedures to ensure your privacy at all times.
- Customized Changing Room Amenities
- To personalize your spa experience, we will set up your changing room with your choice of preferred bathroom amenities. The following items are available: shower cap, shaving kit, cotton pads, cotton buds, mouthwash, deodorant, hair gel, dental kit, hair dryer and hair comb. Please advise our Spa team of your choices in advance of your treatment.
- Valuables
- Please secure jewelry/valuables in the safe in your treatment room.