- Pregnancy and Treatments
- While prenatal massage may be available, the Spa cannot offer standard massage, body wrapping, deep-tissue massage, abdominal massage, foot massage, reflexology, aromatherapy or treatments involving essential oils to our pregnant clients during their first trimester. These limitations will also be made clear to anyone who calls the Spa to inquire about services available to pregnant clients.
- ARRIVAL AND ETIQUETTE
- Relax and take advantage of our world-class Spa facilities for the entire day of your Spa treatments. Please arrive 30 minutes prior to your scheduled appointment. This gives us time to help familiarize you with the facilities and allows you to relax before your experiences begin. Please note all treatments end on time, regardless of start time. Please leave jewelry and other valuables in your locker or the Hotel safe.
- AGE
- Nail services are available for all ages. Massage and Facial services: minimum of 12 years of age. For guests between 12 and 17 years of age, we require a parent or guardian to accompany their child to the Spa and to personally sign a waiver in front of one of our employees (witness), and to reconfirm the appointment/treatment type for the teen. The parent/guardian must be physically present at the Spa during the treatment. We will not perform treatments on minors under 12 years of age.
- COURTESIES
- To preserve the tranquillity of our facilities, mobile phones are not allowed in the Spa.
- ATTIRE
- You will receive a robe and sandals to wear between treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments.
- CANCELLATIONS
- If you must reschedule or cancel any Spa appointment, please notify the Spa 24 hours in advance to avoid being charged for the service. Missed appointments without proper notice will be charged a full value.
- PAYMENT FOR SERVICES
- We require a valid credit card number to confirm all Spa reservations. For your convenience, payment for Spa services is settled upon conclusion of your treatment. Room signing privileges are available.
- Please note: Pool areas are reserved exclusively for overnight Hotel guests and Four Seasons Private Residences residents. We hope you enjoy all of our Spa facilities before and after your treatment.