- Location
- The Spa is located in the neoclassical building, accessed via the second floor. The Fitness Centre is located in the modern building on the second floor, accessed by the main elevator.
- Spa Facilities
- Male and female dry sauna, male and female steam bath, vitality pool with a water temperature of 30°C (86°F) and size of 3 metres x 8 metres x 1.3 metres (9 feet x 26 feet x 4 feet) with a waterfall, counter current, massage jets, turnstile with bottom air massage, and an air and hydro massage bed. Spa facilities are open daily from 7:00 am to 10:00 pm.
- Fitness Centre
- Size is 69 square metres (226 square feet) and includes separate lockers and male and female dry saunas. The Fitness Centre features Life Fitness equipment, including two treadmills, an elliptical machine, two exercise bicycles, a climber, a bench, multi-use strength equipment, a set of weights, yoga and fitness mats, yoga balls, TRX and Bosu®.
- Private Spa Booking
- Available upon request. Please contact Spa Reception for more information.
- Reservations
- We recommend that you book your spa treatments in advance to guarantee your preferred date and time.
- Arrival Policy
- We kindly request that you arrive 30 minutes prior to your appointment in order to enjoy our facilities, including the vitality pool, steam room, sauna and relaxation lounge. Please note that if you arrive late for your treatment, the time of your treatment might be reduced with no reduction in price.
- Cancellation Policy
- Should you wish to cancel or reschedule your treatment, please inform us at least 12 hours prior to your appointment in order to avoid a 100% cancellation fee.
- In-Room Treatments
- Available upon request. They carry an additional charge of 50% per treatment.
- Out-of-Hours Treatments
- Can be arranged upon request and are subject to an additional charge of 50% per treatment. A surcharge will apply for treatments from 9:00 pm to 11:00 pm and 6:00 am to 9:00 am. An additional charge of 100% per treatment will apply from 11:00 pm to 6:00 am.
- Gift Certificates
- Gift certificates for treatments or for any value are available at Spa Reception.
- Membership
- Indulge in our luxury AVA Spa and Fitness Centre with an exclusive membership. Please note that a limited number of memberships are available.
- Health Condition
- Please notify our spa receptionist before booking your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. We recommend that you do not consume alcohol during, immediately before or after your spa treatments.
- Pregnancy
- In the first trimester of pregnancy, for your own safety and the safety of your child, we do not offer massages or body treatments. For the second and third trimesters, we offer treatments that are tailor-made for pregnant women. Facial and nail services may be enjoyed throughout pregnancy.
- Age Requirements
- Children under 14 years old must not use the sauna or steam room, unless supervised by an adult. Children under 12 years old must not use the pool or whirlpool, unless supervised by an adult. Children under 12 years old must not use the fitness facilities, even if supervised by an adult. Children 3 years old and under are not permitted access to the spa tub, sauna or steam room under any circumstances. Massage/Facial Treatment: Guests must be a minimum of 12 years old. Guests 12 to 17 years old must have a signed waiver from a legal guardian. Manicure/Pedicure Treatment: No minimum age is required. Guests under 16 years old must have a signed waiver from legal guardian.
- Treatment Etiquette
- Our therapists are highly skilled and professional. You will be covered at all times. We recommend that you remove all clothing for body treatments. However, please feel free to wear whatever is most comfortable for you. Disposable undergarments are available in each treatment room for your convenience.
- Mobile Phone Policy
- To maintain a tranquil and relaxing environment, we require that cell phones and electronic devices are turned to silent and used discreetly during your visit.
- Valuables
- Please leave valuables in your hotel room or in one of the safe deposit boxes at the front desk.
- Prices
- Prices and treatments are subject to change without notice.
- Health and Safety
- Harassment of our employees is illegal and will not be tolerated. If incidents of harassment are reported to us, we reserve the right to immediately discontinue treatments and refuse further spa treatments indefinitely. In addition, if a guest does not feel comfortable during a treatment, they can ask to interrupt it. Our harassment policy must be agreed to prior to the service.