Let us arrange a personalized spa experience for you. +1 (504) 434-5108
- ARRIVAL
- We suggest you arrive a minimum of 30 minutes before your appointment. Early arrival will allow ample time to sign in, complete your health guide, enjoy our heat experience area and change in our well-appointed locker rooms. If you are arriving from your guest room, please feel free to wear your bathrobe.
- PERSONAL COMFORT
- We will provide you with a locker where you may store your clothes. Each locker has a digital keypad, allowing you to select your personalized code. A robe, slippers and locker will be provided for you upon arrival at The Spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape a sheet or towel over your body in a discrete manner, assuring your privacy at all times. We have gender-separate wet areas, and clothing is optional. If modest, please bring a swimsuit.
- VALUABLES
- Any items brought with you may be kept in a locker during your treatment. Our Spa is a place of relaxation and peace. To maintain that atmosphere, we ask that you leave your electronic devices on silent and in your locker. The Spa is not responsible for any items that may be lost during your time with us. Please do not bring or leave valuables in the facility or lockers. We are not responsible for any theft or loss of personal property, including jewelry or other personal items.
- SPA AMENITIES
- Our locker rooms are generous in size and include steam rooms, cool mist eucalyptus shower,and relaxing lounges with thoughtfully appointed amenities. Our showers are fully stocked with shampoo, conditioner and body wash to refresh before or after your spa service. Grooming areas are fully stocked with amenities such as disposable razors, cotton swabs, deodorant, body lotion and hairspray. Additional amenities are available upon request.
- SPA RESERVATIONS AND CANCELLATIONS
- For maximum convenience and flexibility, we recommend that you schedule your spa sessions in advance of your visit. Treatment times are reserved especially for you. We kindly request that all cancellations or changes to appointments be made at least 24 hours in advance. If you need to move your appointment(s), a USD 50 move fee will be charged for each appointment that is rescheduled during the cancellation period. No-show or same-day cancellation appointments will be charged in full.
- POOL ACCESS
- Pool access is available to hotel guests only. Non-hotel guests have the option to book our Cabana and Spa experiences that will allow for access to the Pool area.
- AGE POLICY
- All spa guests must be ages 12 or over to schedule a spa treatment or use the Fitness Centre, and must be accompanied by their parents during their service. A signed parental consent form must be completed to receive treatment. All treatments will be done with the same gender as the therapist. The heat experience and locker room areas are restricted to those ages 12 or over. The Fitness Centre is only accessible to hotel guests.
- PRIVACY AND QUIET
- With tranquillity in mind, we require that mobile phones and electronic devices be turned to silent mode and be used discreetly while at The Spa. To respect the privacy of others, no photographs, videos or other social media recordings are allowed inside our spa facilities.
- MEDICAL NEEDS
- Kindly inform us of any special or medical needs that require additional attention. If you are pregnant or have specific medical conditions, some treatments are not recommended. If you are unsure, please ask.
- GRATUITIES
- Please note that a 20% gratuity will be added for all à la carte services and Spa Packages. Gratuities can be adjusted and are left at your discretion.
- PARKING
- Valet parking is available at the front drive of our Hotel. Please bring your ticket to The Spa for a validation stamp to receive a reduced rate.