- Reservation
- To ensure your preferred appointment time, we recommend scheduling your appointment as far in advance as possible or at the conclusion of your last experience. To guarantee your appointment, a credit card or cash deposit is required at the time of booking.
- Cancellation
- Should the need arise to cancel or reschedule your appointment, a four hour notice is required. No-show or insufficient notice to cancel or reschedule appointments is subject to a full treatment value charge,
- Arrival
- We recommend that you arrive 15 minutes prior to your allotted appointment to complete a Spa consultation form and prepare for your treatment. We encourage you to arrive one or two hours prior to the treatment to enjoy our exclusive Spa facilities. Regretfully, delayed arrival will limit the time for your experience and will result in your treatment duration being reduced while being charged at the full treatment rate.
- Spa Attire
- Spa robes, slippers, disposable underwear and locker will be provided upon your arrival at the Spa. If you wish to use the swimming pool and fitness center, please bring your own appropriate attire.
- Valuables
- Please secure any valuables in the safe located in your guest room or suite prior to your Spa visit. The Spa is not liable for the loss/damage of valuables and jewelry at any time on the premises.
- Medical
- When booking your appointment, please inform us of any medical needs, health conditions, allergies or injuries so that we can advise towards the treatments provided and that suit you best.
- Pregnancy
- We have specially designed treatments for expected mothers in their second or third trimester. Please allow our Spa therapists to assist in selecting suitable treatments during this special time.
- Age Requirements
- Young adults over the age of 16 are welcome to visit the Spa and fitness center. Guests below 16 years of age require parental release before the service can be rendered.
- Spa Environment
- The Spa is designed for peace and tranquility. As a courtesy to all guests, we request that all visitors speak quietly and to kindly refrain from using mobile phones, smart devices or cameras inside the Spa.